Privacy
Policy.

1.1 Information You Provide Directly

When you contact us, request a quote, sign up for our services, or fill any form on our website, we may collect: your full name, email address, phone number, company name, billing address, project requirements and descriptions, payment information (processed securely through third-party payment processors — we do not store card details), and any other information you voluntarily provide.

1.2 Information Collected Automatically

When you visit kragsol.com, we automatically collect certain technical data including: IP address, browser type and version, operating system, referring URLs, pages visited and time spent, device identifiers, and cookies and similar tracking technologies.

1.3 Information from Third Parties

We may receive information about you from third-party services such as Google Analytics, social media platforms (if you interact with our social media pages), and referral partners. We handle all such information in accordance with this Privacy Policy.

We use the information we collect for the following purposes:

Service Delivery

To provide, operate, and improve our IT services including website development, app development, SEO, digital marketing, and related services. To communicate with you about your project, respond to inquiries, send project updates and deliverables.

Business Operations

To process payments and issue invoices. To manage our client relationships. To conduct internal analytics and improve our service quality. To comply with our legal obligations.

Marketing & Communication

To send you newsletters, service updates, and promotional content — only if you have opted in or have an existing business relationship with us. You may unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognise your browser and improve your experience on our site.

Types of cookies we use

Essential Cookies: Required for the website to function. They cannot be switched off. Analytics Cookies: Help us understand how visitors interact with our website (via Google Analytics). Preference Cookies: Remember your settings and preferences. Marketing Cookies: Used to track visitors across websites to display relevant advertising.

Your choices

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete them. Note that disabling cookies may affect the functionality of our website.

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in delivering our services — such as hosting providers, payment processors (Razorpay, PayU, Stripe), email service providers, and analytics tools (Google Analytics). These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, secure servers and firewalls, restricted access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and employee training on data protection best practices.

Limitation

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will promptly notify you of any breach that may affect your personal data.

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. For clients, we typically retain project-related data for 5 years after project completion. For marketing communications data, we retain it until you unsubscribe. For website analytics data, we retain it in anonymised form for up to 26 months.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access & Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a portable format.

Correction

You have the right to request correction of inaccurate or incomplete personal information.

Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions (e.g., when we are required to retain it by law).

Opt-Out

You have the right to opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us at [email protected].

To exercise any of these rights

please contact us at [email protected] with the subject line "Privacy Request". We will respond within 30 days.

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit. Our website uses Google Analytics, which collects data subject to Google's own Privacy Policy available at policies.google.com.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete such information.

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Information Technology (Amendment) Act, 2008, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules). Any disputes arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Kragsol

A-72 First Floor, Pocket 40, Kalkaji, New Delhi, Delhi 110019, India Email: [email protected] Phone: +91 91420 45131 Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST