Terms &
Conditions.

By accessing or using the website kragsol.com or engaging Kragsol for any services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our website or services. These Terms apply to all visitors, clients, and others who access or use our services. We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.

Kragsol provides IT services including but not limited to: website design and development, mobile application development, search engine optimisation (SEO), digital marketing and social media marketing, eCommerce solutions, custom software development (including NAAC software, CRM, ERP), UI/UX and graphic design, and website maintenance and AMC plans. All services are subject to a separate Service Agreement or Scope of Work document agreed upon between Kragsol and the client prior to project commencement. In the event of any conflict between these Terms and a specific Service Agreement, the Service Agreement shall prevail.

3.1 Quotations & Proposals: All quotations provided by Kragsol are valid for 30 days from the date of issue. Acceptance of a quotation by the client constitutes agreement to the scope of work and pricing specified therein. 3.2 Advance Payment: Projects commence only upon receipt of the agreed advance payment (typically 50% of the total project cost, unless otherwise agreed in writing). No work will begin without advance payment confirmation. 3.3 Milestone Payments: The remaining balance is payable as per the milestones specified in the Service Agreement. Failure to make timely payments may result in suspension of work without liability to Kragsol. 3.4 Project Timeline: Estimated timelines are provided in good faith. Kragsol will make every reasonable effort to meet agreed deadlines. Delays caused by client inaction (late content, approvals, or feedback) shall not be attributed to Kragsol and may result in revised timelines. 3.5 Client Cooperation: The client agrees to provide all necessary information, materials, content, access credentials, and approvals in a timely manner. Delays caused by lack of client cooperation may affect project timelines and may incur additional charges.

4.1 Payment Methods: We accept bank transfer (NEFT/RTGS/IMPS), UPI, Razorpay, and other payment methods as agreed. All prices are in Indian Rupees (INR) unless otherwise stated. 4.2 Taxes: All prices are exclusive of applicable taxes. GST and other applicable taxes will be added to invoices as per prevailing Indian tax law. 4.3 Late Payment: Invoices unpaid beyond the due date may attract a late payment fee of 2% per month on the outstanding amount. 4.4 Refund Policy: As our services involve significant time and skilled labour, refunds are subject to the following: — If a project is cancelled before work commences: advance payment may be refunded less a 10% administrative fee. — If a project is cancelled after work has commenced: no refund will be issued for work already completed. A partial refund may be considered at Kragsol's sole discretion based on the proportion of work remaining. — For AMC/maintenance plans: unused months may be refunded on a pro-rata basis with 30 days' written notice. — Digital products, software licences, and completed deliverables are non-refundable once delivered and approved.

5.1 Client Content: The client retains all ownership rights to content, logos, trademarks, and materials provided to Kragsol for use in the project. The client warrants that they have the right to use all provided content and indemnifies Kragsol against any IP infringement claims. 5.2 Deliverables: Upon receipt of full payment, Kragsol assigns to the client all intellectual property rights in the custom deliverables created specifically for that client's project (websites, apps, custom code, designs). 5.3 Kragsol IP: Kragsol retains ownership of all pre-existing tools, frameworks, libraries, proprietary code, methodologies, and know-how used in delivering the services. Third-party licences (themes, plugins, stock images, fonts) remain subject to their respective licence terms. 5.4 Portfolio Rights: Kragsol reserves the right to display completed work in its portfolio and marketing materials unless the client requests in writing that specific work remain confidential. 5.5 Products: Software products developed and sold by Kragsol (including NAAC software, WooFood, and other proprietary products) are licensed, not sold. The client receives a non-exclusive, non-transferable licence to use the software as described in the relevant product licence agreement.

Both parties agree to keep confidential any proprietary business information shared during the course of the engagement. Kragsol will not disclose client project details, business strategies, or sensitive data to third parties without prior written consent, except as required by law or as necessary to deliver the agreed services (e.g., sharing with sub-contractors under NDA). This confidentiality obligation survives termination of the service agreement.

7.1 Kragsol Warranties: Kragsol warrants that it will perform services with reasonable skill and care, using qualified professionals, and that deliverables will substantially conform to the agreed specifications. 7.2 No Guarantee of Results: While Kragsol employs best practices, we cannot guarantee specific business outcomes, search engine rankings, conversion rates, or revenue increases. SEO and digital marketing results are dependent on many factors outside our control, including search engine algorithm changes and market conditions. 7.3 Third-Party Services: Kragsol is not responsible for the performance, availability, or changes in third-party services, platforms, or APIs (including but not limited to WordPress, Shopify, Google, Facebook, or App Stores) that may affect our deliverables. 7.4 Website Availability: Kragsol is not liable for website downtime caused by hosting providers, third-party services, or factors outside our direct control.

To the maximum extent permitted by applicable law: Kragsol's total liability to the client for any claim arising out of or in connection with the services shall not exceed the total fees paid by the client to Kragsol for the specific project giving rise to the claim in the 12 months preceding the claim. Kragsol shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profit, loss of data, loss of business, or loss of revenue, even if Kragsol has been advised of the possibility of such damages.

Either party may terminate a service agreement with 30 days' written notice. In the event of termination: — The client shall pay for all work completed up to the date of termination. — Kragsol shall deliver all completed deliverables for which payment has been received. — Any advance payments for uncompleted work will be evaluated on a case-by-case basis per the Refund Policy in Section 4. Kragsol reserves the right to immediately terminate services if the client is in material breach of these Terms, including but not limited to non-payment, providing illegal content, or requesting services that violate applicable law.

You may not use Kragsol's services or website to: — Violate any applicable law or regulation. — Transmit any content that is illegal, harmful, defamatory, obscene, or violates any third party's rights. — Engage in fraudulent activity or misrepresent your identity. — Attempt to gain unauthorised access to any system or network. — Conduct spamming, phishing, or other abusive online practices. — Infringe the intellectual property rights of any third party. Kragsol reserves the right to refuse service to anyone at its discretion.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved amicably through good-faith negotiation. If amicable resolution is not possible within 30 days, disputes shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India. For minor disputes (under ₹1,00,000), both parties agree to attempt resolution through arbitration under the Arbitration and Conciliation Act, 1996 before approaching courts.

The content on kragsol.com — including text, images, logos, and designs — is the property of Kragsol and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission. Links to our website are permitted for informational purposes. We reserve the right to require removal of any link at our discretion.

For any questions regarding these Terms and Conditions, please contact: Kragsol A-72 First Floor, Pocket 40, Kalkaji New Delhi, Delhi 110019, India Email: [email protected] Phone: +91 91420 45131 Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST